Limited Warranty on Charlotte®
Indoor Lighting Fixtures

Charlotte Lighting® (“Charlotte Lighting”) warrants the following catalogued products and component parts to the original consumer purchaser or commercial purchaser, as applicable, to be free from defects in material and workmanship for the applicable period specified below.

Indoor Lighting Fixtures

One (1) year from the date of purchase.

LED Light Engine and Electrical Components

Five (5) years from the date of purchase when the lighting fixture containing the LED light engine and electrical components is installed in a residence by the original consumer purchaser. For commercial purchasers, the warranty period is three (3) years from the date of purchase.

Special Order (non-catalogued) Indoor Lighting Fixtures

One (1) year from the date of purchase.

What We Will Do

Charlotte Lighting, at its sole discretion, will repair or replace, free of charge, during the applicable warranty period, any product or component part (as described above) that proves defective in material and/or workmanship under normal installation, use and service. If repair or replacement is not practical, Charlotte Lighting may elect to refund the purchase price in exchange for the return of the product. Replacement parts are subject to availability and may differ from those originally supplied.

What Is Not Covered

The following carry no warranty other than the manufacturer’s warranty:

• Non-LED light bulbs supplied by, but not manufactured by, Charlotte Lighting
• Non-Charlotte branded LED light bulbs supplied by, but not manufactured by, Charlotte Lighting
• This warranty does not cover damage resulting from reasonable wear and tear, voltage outside of the North American Standard Voltage Range 108 to 132 VAC (60HZ), acts of God, misuse (including use of the product for an unintended application), abuse, improper packaging of product returned to Charlotte Lighting, neglect and improper or incorrect installation, maintenance or repair, including failure to follow the applicable care and cleaning

Charlotte Lighting strongly recommends using a professional electrician for all installation and repair of its products.

What You Must Do to Obtain Warranty Service or Replacement Parts

A warranty claim may be made by returning the product to Charlotte Lighting (as the contact address listed below) from whom you purchased the product with proof of purchase (original sales receipt) and a written claim briefly describing the defect.

Please contact us by call or email as follows (please include your model number and date of purchase):


President of Leo Lee & Associates
Charlotte Lighting is an architectural brand of Leo Lee & Associates©2013
775 Main Street East, Milton,
Ontario, Canada, L9T 3Z3

Limitation on Duration of Implied Warranties

Note: Some states/provinces (including Quebec) do not allow limitations on how long an implied warranty lasts, so the below limitation may not apply to you. To the extent permitted by law, any implied warranty, including the implied warranties of merchantability and of fitness for a particular purpose, is limited to the statutory period or the duration of this warranty, whichever is shorter.

Limitation of Special, Incidental or Consequential Damages

Note: Some states/provinces (including Quebec) do not allow the exclusion or limitation of special, incidental or consequential damages, so the below limitations and exclusions may not apply to you. Charlotte Lighting shall not be liable for any special, incidental or consequential damages (including labor charges to repair, replace, install or remove this product), whether arising out of breach of any express or implied warranty, breach of contract, tort, or otherwise.

Additional Rights

This warranty gives you specific legal rights. You may also have other rights which vary by state or province.

This warranty is not transferable.


Charlotte Lighting promises to provide you with an outstanding customer experience every time you shop with us. This Return Policy is designed to give you confidence that we stand behind the products on our marketplace and to make returns easy if you’re not fully satisfied with an item. You should review these terms carefully before making any purchase.


If you’re not satisfied with an item that you purchased from us, you can initiate a return within 30 days after delivery for a refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned. To return an item, you will be responsible for the return shipping costs, except in instances where the item arrived damaged or defective.

Damaged and Defective Items

In the unlikely event that an item you ordered arrives damaged or is defective, you may return the item (and any other items from that order if they are part of a set) for a replacement or a full refund.


If you choose to get a refund for eligible items, you’ll be refunded the purchase price and applicable sales tax. For damaged or defective items (and any other items from that order if they are part of a set), you will also receive a refund for any amount you may have paid through Charlotte Lighting to have the item shipped to you. For items that were not damaged or defective, you will be responsible for the return shipping costs (whether the item was shipped by parcel or freight).

Missing Items

If your order is missing any items or parts, please notify us as soon as possible and no later than 30 days after delivery.


Charlotte Lighting will not accept returns of special order (non-catalogued) lighting fixtures or component parts. The only exceptions to this Policy are your receipt of:
• Incorrect or missing component parts resulting in an incorrect configuration;
• Noticeably damaged outer product packaging; and
• Defective component parts (defects must exist at the time you receive the product).

In the event of any of these occurrences, please contact Charlotte Lighting and provide proof of both your purchase and the reason for the return (i.e. photographs of damaged product packaging, defective component parts, and incorrect component parts). If after inspection your
return is approved, you will receive replacement component parts. 


Component parts (electrical sockets and LED light engines) returned for replacement will be replaced with like-kind component parts; exchanges for a different style component part are not allowed.
Items determined to have been installed or used in any way will not be accepted for return and may be shipped back to you at your cost.
Component parts that are damaged while in your possession will not be accepted for return.

Special order (non-catalogued) indoor lighting fixtures or component parts are also ineligible for our stock exchange. Field disposal is not permitted.